General Terms and Conditions – Centre Zenith

1. Participation in Examinations

• Final and Binding Registration: Any registration for an examination session is irrevocable.

• Payment: Full payment must be made before the specified deadline. No refunds are possible, except in cases where the session is cancelled by the Centre.

• Access to the Examination Room: On the day of the test, candidates must present:

  • a valid form of identification,

  • a black pen.

• Late Arrivals: Candidates arriving late will not be admitted to the examination room.

• Absence:

  • unjustified absence does not entitle the candidate to any refund,

  • justified absence, supported by a medical certificate (sent within a maximum of one week after the scheduled date of the examination), may allow for rescheduling to the next available session.

2. Internal Rules and Discipline

• Prohibited Items: All electronic devices (mobile phones, smartwatches, earphones, etc.) are strictly forbidden inside the examination room.

• Conduct: Candidates must comply with the invigilators’ instructions. Any disruptive behaviour may result in immediate exclusion.

• Cheating: Any attempt at cheating or fraud (communication between candidates, use of unauthorized documents, electronic devices, etc.) will result in exclusion from the session and cancellation of the affected examinations. The Centre reserves the right to inform the relevant authorities.

3. Liability of the Centre

• The Centre cannot be held responsible for loss, theft, or damage to personal belongings within its premises.

• In cases of force majeure (strike, natural disaster, technical failure, administrative decision, etc.), the session may be rescheduled without entitling the candidate to a refund.

4. Communication of Results

• Results will be communicated by the Centre according to the method specified at the time of registration (by mail, email, or online).

• The Centre cannot be held responsible for delays caused by postal services or external providers.

5. Collection and Processing of Personal Data

In the context of organizing the examinations and in accordance with the General Data Protection Regulation (GDPR – Article 6.1.b, European Regulation of 27 April 2016), Centre Zenith collects and processes personal data concerning the candidate (and their legal representative, where applicable).

Purpose of Data Collection
The information collected is necessary in order to:

• process the candidate’s registration for the selected examinations,

• ensure administrative and academic follow-up (organization, marking, communication of results),

• issue official documents (transcripts, certificates of achievement),

• manage the financial aspects related to the service provided.

Data Controller and Contact

• Data Controller: Centre Zenith
• Contact for any questions regarding personal data or the exercise of rights:

Centre Zenith

50 rue de Pontoise, 95870 BEZONS

formation@centrezenith.com

Data Recipients
Personal data may be shared with:

• invigilators and examiners appointed by Centre Zenith,

• examination and accounting staff,

• the competent academic authorities,

• France Éducation International (FEI),

• legally authorized authorities.

Candidate Rights
In accordance with the GDPR, each candidate (or their legal representative) has the following rights:

• access, rectification, or deletion of their data,

• restriction of or objection to processing,

• portability of their data.

Candidates also have the right to lodge a complaint with a supervisory authority, in particular the CNIL (Commission Nationale de l’Informatique et des Libertés).

Data Retention
Data will be kept for the entire duration of the contractual relationship.
It will be archived and stored for 5 years after the end of the contract, in order to enable statistical monitoring and to cover Centre Zenith’s civil liability.
After this period (or after any legally required extensions), the data will be permanently deleted.

6. Acceptance of the General Terms and Conditions

Registration for an examination session constitutes full and unconditional acceptance of these General Terms and Conditions.